Refund policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement, for example an e-mail to info@strooikes.be or a letter to Drie Dee BV (Strooikes), Dorp Oost 35, 2070 Zwijndrecht, Belgium (phone +32 492 70 93 51). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to Drie Dee BV (Strooikes), Dorp Oost 35, 2070 Zwijndrecht, Belgium, without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. We cannot resell used straws: if you return used straws, we deduct that loss of value from the refund.

Exception

The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Drie Dee BV (Strooikes), Dorp Oost 35, 2070 Zwijndrecht, Belgium, info@strooikes.be

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

Questions?

Was a product not what you expected? Let us know at info@strooikes.be and we'll find a solution together.