Frequently asked questions
FAQ
Below you'll find answers to the most common questions about our straws, ordering and sustainability. Can't find your question? Feel free to contact us.
Ordering & delivery
What is the minimum order quantity?
Our straws are available from 100 pieces, with steps up to 500, 2,500 and 5,000 pieces. Need a different quantity? Request a custom quote.
How long does delivery take?
Within our delivery area we deliver in 2 to 5 working days. Need it urgently? Contact us at info@strooikes.be.
Do you deliver outside Belgium?
Yes. We deliver to Belgium, the Netherlands and Luxembourg, and to France, Germany, Austria, Italy, Spain, Poland and Sweden. For other countries we're happy to make a tailored offer: contact us at info@strooikes.be.
What are the shipping costs?
Belgium, the Netherlands and Luxembourg: €6 per order, free from €50.
France, Germany, Austria, Italy, Spain, Poland and Sweden: €15 per order, free from €300.
All amounts exclude VAT. You always see the shipping cost for your country at checkout, before you pay.
Can I change my order after placing it?
Contact us as soon as possible at info@strooikes.be. We'll try to make changes as long as the order hasn't shipped.
Products
What are your straws made of?
We offer two materials: wheat straws (100% wheat stems) and rice straws (rice, corn starch and natural food colouring).
Are the straws compostable?
Yes, all our straws are 100% compostable.
Can I use the straws in hot drinks?
We don't recommend our rice straws for hot drinks. Wheat straws are better suited.
Which lengths and diameters are available?
Wheat straws come in 15 cm, 20 cm and 23 cm with a diameter of 3 to 5 mm. Rice straws come in 15 cm and 20 cm with a 6 mm diameter, plus an extra-wide 20 cm Jumbo version with an 8 mm diameter.
Invoicing & B2B
How do I add my VAT number and business details?
Log in via the account icon and fill in your company name, VAT number and invoice e-mail address under Business details. We check your VAT number right away against the EU VIES register and use it for all your future invoices. You can also still enter your VAT number in the cart.
What VAT rate applies to your products?
Wheat straws are subject to 21% VAT, rice straws to 6%. Our prices are shown excluding VAT, alongside the price including VAT; VAT is added at checkout. Private customers pay the same Belgian rate in every EU country.
Are you a business in another EU country? Enter your VAT number at checkout. We check it immediately in the European VIES register and VAT is removed automatically (intra-community supply, reverse charge). Belgian businesses do pay VAT and reclaim it through their invoice.
I'm a wholesaler or hospitality group: do you offer special terms?
Certainly. Get in touch through our quote request for large quantities or a tailored partnership.
How do I receive my invoice?
Ordering with a VAT number, or ticking I want an invoice in my company’s name in the cart? Then your invoice is created automatically as soon as your payment is in. If you have a Belgian VAT number, it arrives via Peppol straight in your accounting software; otherwise we send it by e-mail. You'll also find your invoices as PDF in your account, under Orders.
Samples
Can I request samples first?
Of course: through our samples page you can request a free sample pack.
Are the samples free?
Yes, completely free and without obligation.
How long before I receive my samples?
The same as our normal delivery time: 2 to 5 working days.
Sustainability & impact
Are your straws really sustainable?
Our straws are 100% natural and compostable. We also work with Natuurpunt Vlaanderen on reforestation projects, and have supported initiatives against litter.
What does Strooikes do for the environment, besides selling straws?
We work with Natuurpunt Vlaanderen on 700 ha of new forest in Flanders. We also took part in a bin pilot project with City-Ants and organised a clean-up with River Cleanup Antwerp.
Are these projects still running?
Our partnership with Natuurpunt Vlaanderen is still ongoing. The other initiatives were one-off actions we plan to repeat.
Any other questions? Feel free to contact us.